Home/Maintenance & cleaning
For property owners
Maintenance and cleaning
We keep our own properties running with the same crews we'd send to yours. You don't have to hand us your rental to use them — plenty of owners just want the pool cleaned and the garden cut while they're not here.
The regular work
Five things, on a schedule
Tulum and Playa del Carmen. Houses, apartments and land — occupied, empty or between guests.
Housekeeping
Turnover cleans between guests, deep cleans, and regular upkeep on a property that sits empty. Linen, laundry and amenity restock handled if you want them handled.
General maintenance
Preventive and corrective. Inspections on a schedule, incidents diagnosed and closed, spare parts tracked — not a phone call every time something breaks.
Pool service
Chemistry, filters, pumps and cleaning, weekly. A neglected pool in this heat is a week of work; a maintained one is an hour.
Gardening
The jungle grows back fast. Cutting, clearing and keeping a garden looking like a garden rather than a lot.
Pest control
Scheduled fumigation, and dealing with what turns up. In the Riviera Maya this is maintenance, not an emergency.
The trades behind it
And whoever else the job needs
These are the suppliers we already work with on our own properties, on standing terms. You get the same crews and the same prices — which is the point of having a network rather than searching for someone at 8 PM.
Building and systems
The work that keeps the property functioning, and the work that stops it failing next season.
Trades
- Plumbing
- Electrical
- Carpentry
- Metalwork
- Windows & glazing
- Painting & sealing
- Upholstery
- Air conditioning
- Construction & remodelling
Power and water
On this coast, outages and water pressure are normal. Being ready for them is the difference between a bad review and a guest who never noticed.
Systems
- Solar photovoltaic
- Inverters & batteries
- Backup generators
- Cisterns & pumps
- Energy efficiency
Around the property
The jobs that are not repairs but still have to happen, usually before a guest arrives or after one leaves.
Also arranged
- Laundry & linen
- Security & access control
- Furniture & appliances
- Home staging
- Photography for the listing
- Inventory audits
Heavy work
Less often, but when it's needed it's needed. We coordinate it rather than leave you finding a machine operator.
Equipment
- Backhoe & excavation
- Dump truck & debris removal
- Septic systems
- Land clearing
- General labour crews
What it costs
Two ways to pay for it
We don't publish a rate card, because a turnover clean on a studio and a five-bedroom villa are not the same job and pretending otherwise wastes everyone's time.
Quoted per job
You tell us what needs doing, we look at the property, and we quote that job. No contract, no retainer, no minimum. This is how most owners start with us.
Inside a management contract
If we take on your property as a rental, maintenance is negotiated into the management agreement rather than billed piece by piece. It works out cheaper and nobody has to approve every pool visit.
Either way you get one contact and one invoice, not five different crews to chase.
Why us
We use these crews on our own properties
We're accountable to guests
Our own rentals get reviewed publicly every week. A crew that does a bad job costs us a rating, so the standard isn't optional.
We're actually here
Tulum and Playa, not a call centre. Somebody can be at your property the same day when something breaks.
We tell you what we found
Photos of the job, and a heads-up on the thing that's going to fail next. Owners abroad mostly want to know before it's expensive.
Tell us what needs doing
Where the property is, what it is, and what you want handled. We'll come back with a quote for that job — or tell you if a management contract makes more sense.
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